FAQs

1. Why choose Living Food? 

At Living Food, we deliver absurdly fresh and healthy food to your doorstep. From freshly baked bread to aquaponically grown greens to vegetables harvested and delivered on the same day, we fill up our marketplace with the freshest and cleanest food imaginable. Because it’s good for you and right for Planet Earth. 

What makes us different:

  • An efficient Supply Chain: 
         Our food is insanely fresh because it travels the least distance to get to you. 
  • Handcrafted Food Production:
         Everything you eat is handcrafted by artisans who have perfected their art over years and use only the best to create the food. 
  • Zero Food Wastage:
         Because we only make per order, we can promise zero food wastage! We do not manufacture in bulk nor do we have excessive cold storage.
  • Thriving Community:
         Our Living Food family is a community of those who believe in us and support our promise. We have more than 4000+ recipes contributed by our customers on our social media that are made using our products and 75% of members come from strong word of mouth referrals. 
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    2. How is it good for the planet?

    By giving you access to the freshest, locally grown produce, we help you reduce your impact on the environment. Buying from local farmers, bakers and food artisans is incredibly less energy-intensive. We also love supporting small local businesses and therefore, creating stronger communities. It’s good for you, and it’s right for planet earth.

     

    3. What products do you have?

    We stock a range of products and continue adding categories every single day. Our products include Farm Fresh Produce, Freshly Baked Goods, Freshly Made Spreads, Sauces and dips, Refreshing Probiotic Kombucha, Handcrafted Condiments, Vegan Specials and a lot more. We are always launching new products to give you access to the freshest food imaginable. Let us know what you’d like to see next!

     

    4. What is the difference between Hydroponic and Aquaponic Greens?

    Hydroponics involves growing food using water and cocopeat. Aquaponics combines hydroponics with aquaculture. In addition to growing plants in water, it also introduces fish to the system. The fish are fed organic pellets and their waste is used to provide essential nutrients like Nitrogen, Ammonia and Phosphorus to the plants.

    Aquaponics uses 95% less water and less land to grow crops, making it pure and clean for you and the planet earth.

     

    5. What is Sourdough bread and how is it different from whole wheat bread?

    Our Sourdough bread is made without any preservatives, yeast or artificial ingredients. Made with just flour, water, salt and real ingredients, it is baked using traditional techniques and is the healthiest bread available.
    While whole wheat bread is leavened with yeast, sourdough bread is leavened with wild, naturally occuring yeast known as a sourdough ‘starter’ - a fermented flour and water mixture. It has a slightly tangy flavour with a pleasantly chewy texture. The long fermentation helps break down the proteins and gluten, making it easier for the body to absorb.

     

    Living food Ordering

    6. When will I get my delivery?

    We deliver all our products within 24 hours of receiving the order. If you have a preferred time slot, please let us know and we'll get it done for you. 

    However, some products like Celebration Cakes and Fresh Seasonal Fruits, might take a bit longer. Please feel free to reach out to us on Email: hello@livingfood.co, Phone: 080 4717 6699, Whatsapp: +91 6360129251

    7. What is my order status?

    You can view your order status here— Your order status shows where your order is. Once your order is confirmed you’ll get an email. An SMS will be sent as soon as the order gets shipped, you’ll get another confirmation SMS with the number of the delivery agent.

     

    8. How do I cancel/ modify my order?

    We process your order as soon as it’s confirmed. In case you wish to cancel or modify your order, just reply to your confirmation email and we’ll help sort it out. Please feel free to reach out to us on Email: hello@livingfood.co, Phone: 080 4717 6699, Whatsapp: +91 6360129251

    9. Will you deliver to my location?

    We deliver everywhere in Bengaluru! If you live in the city, we’ll reach your doorstep. We also have a select range that we ship across the country. These are visible on the website depending on the Pincode chosen. 

     

    10. How do I place an order?

    Visit livingfood.co or download our app. Browse through the products and add the ones you want to cart. Once you’re done, you can check out through the cart page. Enter your name and address and we’ll deliver it to you at the earliest possible. That’s it! 

     

    11. How does your referral program work?

    If you invite a friend and they sign up on our website, you’ll both get 300 off. You can also earn Living coins by signing up on our website. We give you 1 coin per rupee spent! You can redeem them for more discounts. 

     

    12. How many deliveries are in the subscription plan?

    There are multiple options, depending on the product and plan you choose. We can provide 1 delivery per week to 1 delivery a day. 

     

    13. Can I pre-book an order?

    Yes! While ordering you can add a note and specify when you want that order to be delivered. 

     

    14. What mode of payment do you accept?

    We accept all major credit and debit cards, with internet banking or UPI. 

     

    15. Do you have a physical outlet for pickup?

    Not yet! Everything you order is packed and shipped from a central location right to your doorstep. 

     

    At Living Food, we believe sustainability and transparency are the best metrics for all our products. And so, we are committed to providing you with products that give back, not only to the creators but to our environment!